Peter Hernon

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1) Assessing service quality: satisfying the expectations of library customers

Author

Hernon, Peter

Language

English

2) Delivering satisfaction and service quality: a customer-based approach for libraries

Author

Hernon, Peter

Pub. Date

2000.

Language

English

3) An action plan for outcomes assessment in your library

Author

Hernon, Peter

Pub. Date

2002.

Language

English

4) The great rescue: American heroes, an iconic ship, and the race to save Europe in WWI

Author

Hernon, Peter

Pub. Date

2017.

Edition

First edition.

Language

English

Description

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Published in commemoration of the centennial of America's entry into World War I, the story of the USS Leviathan, the legendary liner turned warship that ferried U.S. soldiers to Europe-a unique war history that offers a fresh, compelling look at this epic time. When war broke out in Europe in August 1914, the new German luxury ocean liner SS Vaterland was interned in New York Harbor, where it remained docked for nearly three years-until the United...

5) 8.4

Author

Hernon, Peter

Pub. Date

[1998]

Language

English

Description

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The New Madrid Seismic Zone is 140 miles, stretching across five states. In 1811 and 1812 enormous earthquakes erupted along this zone, effecting 24 states, creating lakes in Tennessee and causing the Mississippi River to run backward. In Peter Hernon's 8.4, the New Madrid awakens, threatening the country with systematic collapse in a chillingly plausible case of history repeating itself. It's up to a team of scientists to stop the impending destruction,...

6) Under the influence: the unauthorized story of the Anheuser-Busch dynasty

Author

Hernon, Peter

Pub. Date

[1991]

Language

English

7) The kindling effect: a medical thriller

Author

Hernon, Peter

Pub. Date

[1996]

Edition

First edition.

Language

English

Description

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A Texas millionaire finances illegal experiments in electric shocks on convicts to see if they can be rehabilitated. The novel describes what happens when two of the convicts escape from the clinic.